The easiest way to check your enrollment status is through your BearTracks account. If you have been charged the Health and Dental insurance fee and did not opt out, you are automatically enrolled in the plan.
To access your benefits, you’ll need to register using the StudyWell™ app, available on the App Store and Google Play.
During registration, please ensure you:
Once registered, you can download your benefits card directly from the app and keep it saved on your device for future use.
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You can submit claims directly through the StudyWell™ mobile app. Alternatively, you can share your benefits card with your service provider, and they may be able to submit the claim on your behalf where appropriate.
To access your benefits card and submit a claim:
The most detailed and up-to-date information about what’s covered is available on our website. It can be viewed here.
You can also use the mobile app to see:
We're here to help!
You can reach the StudyWell™ team by email or phone. Please have your Student ID# handy — it helps us locate your account quickly.
Email:
uofa@studywellbenefits.ca
(Please allow up to 2 business days for a response, although we do our best to respond sooner.)
Phone:
Local: 1 587 600 8872
Toll-Free: 1 855 845 9690
During peak periods, you may need to leave a message. We also offer a convenient call-back option, which many students find helpful.
If you enroll in the fall semester, your benefits coverage will start on September 1st and continue until August 31st. For the winter semester, the coverage begins on January 1st and continues until August 31st. You can find more information about the change of coverage period here.
Understand your change of coverage period and how it works.
Update your personal and account information, and enable Face ID for two-factor authentication.
Learn how to update your banking information and add your direct deposit account in the StudyWell app.
